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◙ Privacy Policy         ◙ Refund / Cancellation Policy         ◙ Terms & Conditions         ◙ Additional Policies & FAQs
©2004 by GLORIOUS JEWEL. All rights reserved

Terms and Conditions

VERY IMPORTANT: BEFORE PURCHASE CONTACT ME.

■ PAYMENT: I accept payments by Paypal and Credit Cards.

■ You have option to pay half of customized model's price at the beginning and the rest when model is ready for shipping. If you want to use this option contact me BEFORE purchase and let me know.

■ for making "customized models" I normally need 1 - 4 weeks to make the model. In holidays and special days it can take longer. When model is ready, it will be shipped in 1 to 3 business days to the address buyer provided in his/her order.

■ "ready to ship" items will be shipped in 1 to 3 business days to the address buyer provided in his/her order.

■ for "3D printed WAX" I need 1 - 3 business days to make and print the model. When model is ready, it will be shipped in 1 to 3 business days to the address buyer provided in his/her order.


■ for "downloadable 3D Digital files" you will get a link for downloading the file instantly after purchasing the digital file. if you have problem downloading the file just send me a message and let me know.

■ Shipping will be made to the address you provide in payment. After your shopping and before sending the package I will confirm again with you shipping address. I will wait 1 day for your reply, if I don't take any response from your side I will ship the item to the first address you provided  in your order description. If you want to change the address, please contact me as fast as possible. 


■ International customers are responsible for any import duties or taxes charged by the recipient's country. Please check import duties policy for your country as this may increase the price. In any case that your package is stuck in customs, I will not accept any extra costs of payment. Please check with you customs and border (custom, warehouse, ...).

■ The "Delivery time" (The time customer receive the package) depends of buyer destination and shipping method.
Please pay attention apart of shipping time, I still need 1 to 4 weeks for making the model.
1. I use GLOBAL EXPRESS with Tracking number as normal shipping method. The shipping time is between 1 to 30 Business days. (depends of distance, busy working days and holidays)
2. For very fast delivery I use DHL EXPRESS with Tracking number. The shipping time is between 1 to 7 Business days. (depends of distance, busy working days and holidays)

■ When you receive your model, Please contact me as soon as possible and let me know. If delivery took more than 30 days, there should be a problem in post. If you contact me, I can contact post and ask them to solve the problem.


■ If you are not satisfied with your order, please contact me and let me know about the problem. Maybe we can fix it.

■ I don't have any return and refund policy for customized models, 3D digital files and 3D printed waxes. The return policy only applies to models are "ready to ship". Please contact me for more information.

■ Buyer have 7 days after receiving a purchased "ready to ship" model to return and take a refund.
- Buyers are responsible for return shipping, Etsy fees and custom duties costs.
- If the item is not returned or it is not in it’s original condition, the buyer is responsible for any loss in value.


■ Buyer should send me the package with original condition without any problems and with tracking number, when I get the model back, I will do the refund, usually takes 3-4+ working days the money go back to your account.

■ If buyer asks for a return and refund, and in his/her order chooses DHL option for mailing the item, When I do the refund I have to minus DHL cost from the refund amount. For example if customer purchased 300 Euros item + 55 Euros DHL cost (total 355 Euros paid by customer) I will refund only 300 Euros and I don't refund 55 Euros DHL cost. Please pay attention.

■ 3D STL files: There is no return or refund for 3D STL digital files. Please pay attention when you purchase. If there is some problem with the files or downloading, I will resend the digital files manually to you.

■ 3D Printed WAX: There is no return or refund for 3D Printed WAX. Please pay attention when you purchase and please put correct information like ring size or etc. in your order description.

Please contact me if you need more information.

Privacy Policy

VERY IMPORTANT: BEFORE PURCHASE CONTACT ME.

■ for making "customized models" I normally need 1 - 4 weeks to make the model. In holidays and special days it can take longer. When model is ready, it will be shipped in 1 to 3 business days to the address buyer provided in his/her order.

■ "ready to ship" items will be shipped in 1 to 3 business days to the address buyer provided in his/her order.

■ for "3D printed WAX" I need 1 - 3 business days to make and print the model. When model is ready, it will be shipped in 1 to 3 business days to the address buyer provided in his/her order.


■ for "downloadable 3D Digital files" you will get a link for downloading the file instantly after purchasing the digital file.

■ Shipping will be made to the address you provide in payment. After your shopping and before sending the package I will confirm again with you shipping address. I will wait 1 day for your reply, if I don't take any response from your side I will ship the item to the first address you provided  in your order description. If you want to change the address, please contact me as fast as possible. 


■ International customers are responsible for any import duties or taxes charged by the recipient's country. Please check import duties policy for your country as this may increase the price. In any case that your package is stuck in customs, I will not accept any extra costs of payment. Please check with you customs and border (custom, warehouse, ...).

■ The "Delivery time" (The time customer receive the package) depends of buyer destination and shipping method.
Please pay attention apart of shipping time, I still need 1 to 4 weeks for making the model.

 

1. I use GLOBAL EXPRESS with Tracking number as normal shipping method. The shipping time is between 1 to 30 Business days. (depends of distance, busy working days and holidays)
2. For very fast delivery I use DHL EXPRESS with Tracking number. The shipping time is between 1 to 7 Business days. (depends of distance, busy working days and holidays)

■ When you receive your model, Please contact me as soon as possible and let me know. If delivery took more than 30 days, there should be a problem in post. If you contact me, I can contact post and ask them to solve the problem.

Please contact me if you need more information.

 

 


 

Refunds / Cancellation Policy

 

VERY IMPORTANT: BEFORE PURCHASE CONTACT ME.

■ If you are not satisfied with your order, please contact me and let me know about the problem. Maybe we can fix it.


​■ The return policy only applies to models that are "ready to ship". The return policy doesn't apply to custom made models. Please contact me for more information.

■ Buyer have 7 days after receiving a purchased "ready to ship" model to return and take a refund.
- Buyers are responsible for return shipping, Etsy fees and custom duties costs.
- If the item is not returned or it is not in it’s original condition, the buyer is responsible for any loss in value.

■ Buyer should send me the package with original condition without any problems and with tracking number, when I get the model back, I will do the refund, usually takes 3-4+ working days the money go back to your account.

■ If buyer asks for a return and refund, and in his/her order chooses DHL option for mailing the item, When I do the refund I have to minus DHL cost from the refund amount. For example if customer purchased 300 Euros item + 55 Euros DHL cost (total 355 Euros paid by customer) I will refund only 300 Euros and I don't refund 55 Euros DHL cost. Please pay attention.

 

Please contact me if you need more information.

 

 


 

Additional policies and FAQs

VERY IMPORTANT: BEFORE PURCHASE CONTACT ME.

■ Frequently Asked Questions (FAQ):

Q: Why products are not cheaper? I see some shops sell cheaper?
A: Please pay attention I am not buying items and resell them. My models are completely hand made and custom made. The process includs of 3D design, 3D printing, Casting, Polishing, Stone setting. That's why the process takes time. At the end you will get a model with good quality.

 

Q: How long does a model take to get ready for shipping?
A: I need 1-4 weeks for production. It really depends of busy working days and holidays.

 

Q: Do you accept returns or exchanges?
A: I accept, but:
- Buyers are responsible for return shipping, Etsy fees and custom dutie costs.
- If the item is not returned or it is not in it’s original condition, the buyer is responsible for any loss in value.

 

Q: How long the shipping will take?
A: The "Delivery time" (The time customer receive the package) depends of buyer destination and shipping method.
Please pay attention apart of shipping time, I still need 1 to 4 weeks for making the model.

1. I use GLOBAL EXPRESS with Tracking number as normal shipping method. The shipping time is between 1 to 30 Business days. (depends of distance, busy working days and holidays)
2. For very fast delivery I use DHL EXPRESS with Tracking number. The shipping time is between 1 to 7 Business days. (depends of distance, busy working days and holidays)

 

Q: Do you accept custom design? I have some idea and I would like to make it.
A: Of course I do. You can send me a very simple hand drawing or some sample photos. Write for me what you need, dimensions and sizes. I will prepare a free visualization to check with you. When you agree on model, I can estimate the price and will let you know. Then you can decide to purchase the model or not.

 

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■ Price quotes for customized jewelry:
Please note that when I give a quote for a custom order, the quoted price is valid for 1 month. I adjust prices according to the changing precious metal and gem market.

■ If you ask for a customized design or you give me some idea for making, I have two ways for calculating the price:
1- I don't calculate 3D design cost, but I will be able to resell the design in my store.
2- I am not able to resell the design in my store if you make the model your own private model. For this reason I have to calculate design cost and it will start from 200$ to more depends of design complexity (only for the design).


■ RING SIZE: 
- Normally I use US ring size. But I am able to prepare all kind of ring sizes you need. Just let me know about your ring size.


- If your ring size is not in my store please send message and let me know. I am able to prepare the model in any ring size you need.

 

If I start the production of model and after you want to change the ring size, It will have extra cost at least (25$) and in some models with stones is not possible. So please pay attention about ring size you choose at the beginning.
 

■ PENDANTS: In gold pendants, Chain is not included in price. If you need I can prepare chain, the cost of chain will be added to the price and you should inform me before shipping if you need chain or not.

■ GOLD MODELS: "Oxidized" option is only available on Silver, Brass or Bronze models. I can not add oxidized on Gold.

■ IMAGES: Some pictures shown in listings are renderings from a CAD model. Therefore the actual piece may look slightly different. The finished model will have more definition and more contrast than the rendered pictures from CAD design. Some models have finished product images as well.

■ STONE TYPE & COLORS: If you want to change color or type of stones in some models please send me a message and let me know. I will let you know if there are some charges or not.

Models are with CZ Lab (Cubic Zirconia) stones. If you want a Natural stone please send me a message and let me know. The natural stone has a different price and I have to calculate it depends of size and type of it.


■ Warranty for jewelry: I guarantee the structural integrity of a jewelry piece under the conditions of normal wear against the defects of the craftsmanship. Regular maintenance (cleaning, polishing, re-applying rhodium, etc) is a customer's responsibility and can be done at a local jewelry store. I do not warranty gems against cracks, chips, breakage, or loss.

■ For Silver / Yellow color (Gold plated), If you take care of model and don't wash the ring with chemical materials or don't scratch the ring, yellow color (Gold plating) will stay long time. But if you don't take care of model, gold plating can disappear and model comes normal silver color (white).

■ With the exception of items that have special care notes and/or warnings about their fragile nature, my jewelry is designed to be worn by people with active lifestyles. No jewelry should be worn in a chlorinated pool, but you should be able to sleep and shower with it.


 

For more information please contact me before purchasing and Please check  my other models too :)

DON'T FORGET TO FOLLOW ME !!! ;)
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Seller information:
Ramin Naderi Shahi, Owner & Designer

Facebook: https://www.facebook.com/GloriousJewelleryDesignCo
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ETSY: https://www.etsy.com/your/shops/GloriousJewelOnline