FAQ

Please pay attention we are not buying items and resell them. Our models are completely handmade and custom made. The process includes of 3D design, 3D printing, Casting, Polishing, Stone setting. That's why the process takes time. At the end you will get a model with high quality. If you have more questions don't hesitate to contact us.

We need 1-3 weeks for production but busy working days and holidays can affect it. If you have more questions don't hesitate to contact us.

Most of the models in our store are custom made. We make time for making them and customized for customers. That's why we don't accept return or exchange. But If you are not satisfied with your order, please contact us and let us know about the problem. We try our best to fix it and keep you satisfied with your purchase. - Buyers are responsible for return shipping, Etsy fees and custom duty costs. - If the item is not returned in it’s original condition, the buyer is responsible for any loss in value. If you have more questions don't hesitate to contact us.

We ship all our packages with FedEX EXPRESS and the shipping time is between 1 to 7 business days Please pay attention apart of shipping time, We still need 1 to 3 weeks for making the model. If you have more questions don't hesitate to contact us.

Please note that when we give a quote for a custom order, the quoted price is valid for 1 month. We adjust prices according to the changing precious metal and gem market. If you have more questions don't hesitate to contact us.

Of course we do. You can send us a very simple hand drawing or some sample photos. Write for us what you need, dimensions and sizes. We will prepare a free visualization to check with you. When you agree on model, we can estimate the price. Then you can decide to purchase the model or not. If you have more questions don't hesitate to contact us.

Normally we use US ring size format. But we are able to prepare all kind of ring sizes you need. Just let us know about your ring size. If your ring size is not in our store please send message and let us know. We are able to prepare the model in any ring size you need. When you want to buy the item please choose correct ring size. If you don't know your ring size contact us or use the structure We prepared for each item. If you ordered wrong ring size, please contact us and let us know as soon as possible. If we start the production of model and after you want to change the ring size, It will have extra cost at least (25€) and in some models with stones is not possible. So please pay attention about ring size you choose at the beginning. If you have more questions don't hesitate to contact us.

"Oxidized" option is only available on Silver, Brass or Bronze models. We can not add oxidized on Gold. If you have more questions don't hesitate to contact us.

Gold plating is a thin layer of real gold on other metal. You need to take care of jewelry with gold plating. If you take care of Gold plated jewelry it can stay for a long time, even a year. But if you scratch it with sharp things, wahs the jewelry with chemical materials, taking shower can affect the jewelry and gold plating can disappear.

We guarantee the structural integrity of a jewelry piece under the conditions of normal wear against the defects of the craftsmanship. Regular maintenance (cleaning, polishing, re-applying rhodium, etc) is a customer's responsibility and can be done at a local jewelry store. We do not warranty gems against cracks, chips, breakage, or loss.

Brass and Bronze have cooper inside and they can affect some skins and make green sign. Taking shower with jewelry, using creams on skin and wearing jewelry can cause such a situation. The green color is completely harmless. If you have more questions don't hesitate to contact us.

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